Help + FAQ

General:

• What are your hours of operation?
  Our customer service hours are 7:00 am to 5:30 pm Pacific Standard Time. You may reach Customer Service by phone at 1-866-313-0764 or text us at 425-947-9005.
• Where is your company located?
  We use a distributed print network to provide the best possible service to you.  Our primary facility is located in Redmond, Washington, and we serve customers nationwide on a daily basis. We can ground ship to most locations in the US within 3 days or expedite ship as needed.

Products/Ordering:

• What types of products do you print?
  We print just about anything on paper including posters, postcards, brochures, booklets, business cards, catalogs, presentation folders, labels and many other items.  We also offer a full service mail service as well.

• What is a Shipping Profile?
  When placing an order and checking out, you will be prompted to select a Shipping Profile.  The shipping profile is used to determine which OptiFreight Shipper Account is used.  Please select a Shipper Profile that closely matches your work location from the box.

• Can I place my order and have my graphic designer upload files separately?
  Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.

• Can I track my order history online or check on the status of an open order?
  Yes, each user at your company who places orders can view their own order history. Click on a job to see it's current status.

• How do I get an instant quote?
  First look at the catalog page and see the pricing for common items. If you don't see what you were looking for, we have Customer Service Representatives available to assist you with all your printing needs.  

• What if I want to order more than one version at the same time?
  This is easily handled. Just provide the artwork, or the information and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.

• What if I need my order shipped to more than one location?
  Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.

• I need my order in a few days. Can you help me?
  One of our specialties is meeting deadlines that other printing companies cannot. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact Customer Service for assistance with this type of order.

• How long does it take to get a proof?
  You will receive a digital proof within one business day after we receive your art files. If you want a “one off” press proof it can be sent overnight to you.

File Transfer:

• How do I upload my files?
  After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.

• What is the largest file I can upload?
  We accept files up to 1 Gig via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.